Service information

To apply for Water Provision services you need to:

• Complete an Application for Water Services Form. Make sure that you include the owners signature (if you are leasing), specify when you want the service to be connected and attach copies of the Lease Agreement and your ID.
• If the erf is registered as a CC, applicants need to attach a copy of the Founding Statement, the members’ permission, ID’s and signatures.
• If you intend connecting services for a business, a copy of the business certificate is required.
• If an applicant is connecting services on behalf of a business or individual, a copy of the Power of Attorney must be attached.

It is the responsibility of the account holder to ensure that his/her municipal account is paid before the due date. Failing to pay your municipal account on time could lead to your water supply being cut-off. Failing to settle accounts in arrears can lead to legal action being taken against you. The tenant is billed for the water consumption, sewage purification and refuse services. If the tenant absconds or moves out without paying his/her municipal account, the owner is responsible for settling the outstanding municipal account.

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• Municipal service accounts are mailed about the 15th day of each month. If you have not received your account by the 30th day of the following month, please contact our Front office Agents immediately (telephone No. 067 302231).
• Your account must be paid not later than the 7th day of the month following the month in which the account was rendered. If the 7th day is not a working day, the next working day will be the last day for payment. Please pay your account as early as possible to avoid the long queues at the month end and the last day for payment.

• Please compare the meter numbers and meter readings stated on your statement with the numbers and readings shown by the meters you are using to ensure that you are correctly charged.
• Take your water meter readings at least once per week to detect leakages timeously and also to report meters which got stuck.
• If you want to query high consumptions please take your meter readings before you come to us.
• Report if immediately if your water consumption is estimated for more than two consecutive months.

• Scrutinize your account regularly and report any discrepancies as soon as possible to our Front Office Agents.
• Keep your receipted statements on a safe place for future references.
• Read our monthly newsletter  as it contains important information.